[Everyone] Web Log

[Phil]

Here here! Well said Paula!!!

Our customers are very important and it's vital that we communicate in 
an open dialog framework with them at every opportunity!

Thankyou.


On 2009-02-27 1:36 pm, Paula wrote:
> It has been drawn to my attention, that there are amongst you, those 
> that would publish regularly to the public, to our customers, past, 
> present and future, information that pertains to our company's inner 
> workings. Furthermore, you would invite that same public, customers, 
> past, present and future to respond to that same publication via a 
> "commenting" mechanism.
> 
> I am speechless at the inappropriateness of this course of action. I had 
> thought that we were all well aware of the seriousness of the times we 
> live in, of the enormity of the stakes we chance to lose at a single 
> misstep.
> 
> People, we are at War and you talk of engaging with the enemy, of 
> keeping them informed, of inviting them to participate in our DEMISE.
> 
> Our very identity is at stake. It is critical that we do not at any time 
> confuse our customers with talk of engaging in dialogue, of responding 
> to their needs, of doing anything other than giving them what we deem 
> appropriate. If we fail to do this we will find ourselves in that most 
> terrible of positions, that most demeaning of roles - we will become a 
> company that is driven by our customers' needs, we will be a company 
> that responds to our market.
> 
> I can't reiterate enough how important it is that we remain aloof, that 
> we carefully guard that chasm that separate us from them. Should you at 
> anytime feel uncomfortable, that they are perhaps getting too close or 
> forgetting their position do not hesitate to draw down on the many legal 
> actions at your disposal. On the intranet you will find a series of 
> pro-forma cease and desists letters and my team is ready to spring into 
> action at a moments notice on the LegalActionsRus hotline 24/7. 
> Remember, a legal action a day, keeps the customers at bay.
> 
> I hope this has woken some of you up to the world we now live in. This 
> isn't Star Wars* people, the plucky rebels are not the good guys.
> 
> Yours in arms
> Paula
> 
> Director of Customer Retention
> 
> 
> * copyright, patent, TM - permission granted for reference in internal 
> company missive to audience less than 10,000 provided missive is removed 
> and destroyed from all use including printed copies even those that end 
> up in the recycling bin at close of 7 days from date of publication.
> 
> 
> 
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-- 
Phil BA(Hons)
VC of Visioning Management and Corporate Resourcing
tel: +44 (0)20 7946 0372
mob(ile): +44 (0)7700 900837

"Success seems to be connected with action. Successful people keep 
moving. They make mistakes, but they don't quit." Conrad Hilton